Seven of the Best Entrepreneurial Podcasts to Download in 2021
It’s that time of year where not only are we wrapping up gifts for under the tree, but we are also looking at wrapping up 2020. Can I get a “hell ya” on that one! Maybe you were one of the lucky few that made it through this crazy year without skinning your knees. I […]
Living a Tough Life in the Travel Industry
Let me set the stage. The heat of the sun licks my toes as, for a brief sec, I look up from my copy of Gabby Bernstein’s The Universe Has Your Back –– long enough to spot a Blue-eared kingfisher settling on the edge of the infinity pool overlooking fields of verdant rice paddies. I […]
Overcome Your Limiting Beliefs When Selling Luxury Travel
I was out with a girlfriend for drinks the other night. She also works in the travel industry. We often go out and shoot the shit about our family lives, our hopes, our dreams, lament the fact we can’t shed the last 10 pounds, even though neither of us has had a slice of bread […]
Stand by Your Value as a Travel Advisor by Charging Fees
If you ask many travel advisors how they feel about charging booking fees, many will liken it to speaking publicly in the nude or perhaps asking a new acquaintance how much money they make. “Oh, I could never do that,” they say, completely appalled. “My clients would never pay a booking fee.” “That’s just not […]
Never Lose a Sale Because of the Price
Seth Godin warned when you compete on price; it’s just a race to the bottom. Yet I see it happen all the time, especially in the travel industry. If you work in this biz, you know what I’m talking about. I don’t blame our clients for wanting to get the most out of their dollar. […]
Virtual Networking
Does anybody really like to network? Honestly? Maybe there are some extroverts in the world who embrace awkward first meetings and thrive in group environments. But I’m going to bet that even if you consider yourself an extrovert, networking still comes with its challenges. Traffic. Parking. Finding the appropriate place to pin the “Hello my […]
“No” is Only for Bad Dates
A few weeks ago, I had a rant about why it’s important to say “no” vs “yes” in a majority of situations. If you missed it, you can read it here. That article was more about staying focused as opposed to following Alice down a rabbit hole. That’s not what I’m talking about today. Nope. […]
8 Steps to Writing an Effective Complaint Letter
I’ve read my fair share of complaint letters. AND…I’ve written a few as well. I fear I’ve been on both offence and defence so often that I’ve come to realize that there is an art form to writing an effective complaint letter – one that gets money back for your client. 1. Define Your Objective […]
But I Don’t Like Selling
“I’d love to do what you do Diane but I don’t like selling. Nah…It’s just not for me.” It’s the thing I hear the most when I ask people why don’t they quit their job and do what I do, if they love to travel so much. Everybody thinks I have this marvellous lifestyle…and ahem, […]