The Secret Strategy for Getting What You Want; Ask


“I was wondering if I might be able to get a Venti for the price of a Grande?” I asked. “Ummmm, no.” was the attitude-ladened response that came back from the judgy-sounding Starbucks barista. Awkward, yes. But I made it through the exercise – unscathed. Only nine more times to go.  This was a challenge […]


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